Quick Pro USA offer international shipping to a wide range of destinations. We frequently ship to the United States, European Union, Canada, Mexico and LATAM regions.

A standard frameset includes the frame, fork, seatpost, thru-axles, and headset bearings. Handlebar spacers (40mm default) are also included.

Bottom bracket is not included with frameset-only or frameset and groupset orders and could be purchased separately from the Accessories page.

Yes. You may request specific crank lengths and gear ratios—such as 50/34 chainrings or 11–34 cassettes, at no additional cost by leaving a note at checkout. Availability may vary.

Please contact Customer Service to confirm compatibility.

Complete Bikes:

For most destinations, bikes arrive mostly assembled. The drivetrain, brakes, and cockpit are set up at the factory. Final setup typically involves installing the wheels, aligning and tightening the handlebars, and performing a standard pre-ride check.

For certain destinations with specific import or shipping requirements, complete bikes may be shipped differently. When applicable, details are shared prior to shipping.

Frameset + Groupset Orders:

Shipped unassembled to protect individual components during transit.

Standard Orders: Typically require around 3 weeks for delivery.

Custom Paint Orders: Typically require 6-7 weeks (3-4 weeks for painting on top of standard processing).

Time estimates include international transit and customs clearance and may vary due to regulatory or logistical factors.

For deliveries to the United States and many European Union destinations, our pricing includes international shipping and applicable customs duties. The price shown at checkout reflects the final cost to your door.

Certain destinations, such as Switzerland and Norway—or rare regulatory or carrier-related circumstances may require additional charges to be settled locally. When this applies, we communicate clearly and proactively.

For further questions, please contact Customer Service.

Once your order has been dispatched, you will receive tracking information via email.

We’re proud to stand behind the quality of every Quick Pro product. Here’s what’s covered:

Warranty coverage applies only to the original purchaser with a valid proof of purchase from an authorized Quick / Quick Pro dealer or retailer.

If a product changes ownership, it may still receive limited after-sales service at cost, but the warranty itself is non-transferable.

If your exact model is no longer in production, we’ll provide a replacement of equivalent value and performance at no additional charge.

Our warranty doesn’t apply to damage caused by misuse, improper assembly, or normal wear-and-tear. Examples include:

• Altered or missing serial numbers or purchase certificates.
• Unauthorized structural modifications.
• Over-tightened bolts or seatpost insertion beyond the safety mark.
• Tire pressure exceeding the recommended range.
• Accidents, collisions, stunts, or external impact damage.
• Cosmetic damage such as paint chips, peeling from cleaning agents, or protective-film removal.
• Wear of consumable parts including bearings, chains, cassettes, cables, brake pads, handlebar tape, tires, and saddles.
• Damage from failure to replace worn consumables.
• Commercial rental or abnormal usage.
• Force majeure events (e.g. natural disasters).

We will coordinate your claim with Quick Pro’s manufacturer service center.

To submit a claim, please provide:

• Your full name, phone number, and address.
• Original proof of purchase (receipt or invoice).
• Product details (model, color, size, erial number).
• 3–5 clear photos or a short video showing the issue.
  

Once received, our service team will review your claim within 2 business days and confirm if it’s covered under warranty.

If approved, we’ll replace the affected product. Quick Pro will cover all shipping costs for approved warranty replacements.

Even if the warranty doesn’t apply, we’ll still support you. You can access lifetime after-sales service at cost pricing through your dealer or Quick Pro service partner.

We strongly recommend taking an unboxing video when opening the package. An opening video is required in the event of any missing items or shipping-related claims.

If any items are missing, please contact us within 48 hours of delivery and provide the unboxing video so we can assist you as quickly as possible.

You can register your product here: https://www.quickprousa.com/pages/warranty-registration